Virtual Server Technical FAQs
Please note that most technical questions can be answered by the online
technical support section of our web
site or by simply sending a message to our Problem
Q1. How is the Virtual Server maintained?
Maintenance of the Virtual Server is done completely by the customer.
We provide you with full Telnet and FTP access to your Server and access
to the online Blue Reef Administrator
Handbook after you order has been processed. This Administrator
Handbook describes the configuration files and directory structure of
your Virtual Server.
Q2. Do I have shell
access to my Virtual Server?
Yes. Maintenance of your Virtual Server can be done by both FTP
and Telnet. The login
name and password for the shell access is supplied in the Virtual Server
configuration information sent to you after your Virtual Server order
has been processed.
How do I get my web page statistics?
You may use a host of methods to generate statistics about your web server.
You will have full access to your own logs in a combined or separate format
(access_log, error_log, referer_log, agent_log). Any software that recognizes
these file formats can be used to generate statistics about your web site.
Examples of client side statistical programs include WebTrends, a very
powerful program with a GUI front end that runs on any Windows desktop.
Blue Reef supplies access to several server side statistical programs
such as getstats
and analog. You can
learn more about stats and log reports in the Add-On
Q4. Are CGI scripts
provided with the Server?
Each Server comes with its own unique cgi-bin directory. In fact, since
you have complete access to your Virtual Server configuration files, you
can create any number of cgi-bin directories on your Virtual Server. You
may install any CGI script or program on your Virtual Server that you
please. Blue Reef has several scripts in its CGI
Scriptorium that you may find useful.
Q5. Can perl or other
scripting languages be used?
The Virtual Servers come with a Perl interpreter pre-installed. The latest
release of Perl version 5 is also available. The Servers also come with
TCL/Tk, csh, sh, and other popular UNIX scripting languages. See our add-on
documents for more info.
Q6. Where can I get
answers to my other technical questions?
There is a wealth of information available at the Blue Reef Support
Section. You can also reach our technical support staff through our Problem