Billing Questions FAQs
What are the setup costs for a Virtual Server and when do they begin?
Servers A, B, and C each have a $50 setup fee, as do our Solaris Servers.
Server M has a $100 setup fee and includes SSL.
When paying by credit card, the setup fee will automatically be charged
to your card when the Server is first setup. When paying by check, order
processing begins upon receipt of the setup fee and a deposit equivalent
to the cost of one month of service.
Q2. When are the monthly charges billed?
All billings will be made at the first of the month. Prices are subject
to change in the future, but are guaranteed through your paid billing
Q3. How do I pay for
my Virtual Server?
Blue Reef STRONGLY recommends that you pay for your Virtual Server with
a credit card. Payment with a credit card will ensure that your account
is not deactivated due to lost mail or other problems. Please update Blue
Reef with your credit card information if you receive a new credit card
number and/or expiration date. Problems may arise with your account if
your card expires. There is a reactivation charge of $50 for accounts
deactivated because of nonpayment. Accounts paid by credit card are charged
monthly. Blue Reef accepts MasterCard, Visa, and Discover.
For accounts paying by check, a $50 setup fee and an equivalent one-month
service deposit must be received at our office before the order will
be processed. All invoices are emailed monthly at the beginning of the
payment period. Payments are due by the 1st day of the month for which
you are being billed. If payment is not received by the 15th day of
the month for which you are being billed, your account will be deactivated
until payment is received. There is a $50 reactivation charge for accounts
deactivated because of nonpayment.
How do international customers pay?
For international orders, you may want to pay for your Virtual Server
using an International Money Order.
Q5. How do I update my
You can submit billing information changes to firstname.lastname@example.org.
Please include your Account ID (which you will be given when you order
your first Virtual Server) when submitting any billing changes). You may
also fax your request to:
ATTN: Blue Reef Billing Department.
If you need to change your credit card number, you will need to fill
out a new billing authorization agreement.
What are Blue Reef's payment schedule and terms?
Payment is always due by the first of the month. You will have 15 days
of grace time to make payment for your Server. If we do not receive payment
by the 15th day, your account will be disabled until you notify us and
arrange payment. There will be a $50 fee to reactivate your account.
Q7. Who will bill me
for the DNS registration?
If you register your domain through Blue Reef (only $15/year), we will
bill your for your DNS registration. If you register your domain with
a third party, that party will bill you separately for your domain registration
Q8. How many credit
card numbers may I use?
Only one credit card number per Customer may be used to charge for services
rendered by Blue Reef. A Customer's credit card must cover the entire
cost of all accounts.
Q9. What if I cancel
The $50 setup fee for a Virtual Server is non-refundable. If a customer
cancels within three days of placing an order, there will be no other
charges besides the setup fee. After that time, the applicable monthly
fees will be charged.
Q10. What if I want to upgrade
or downgrade to another server type?
Simply call us at 305-274-8393. There is no charge to upgrade your server
type; however, there is a charge of $50 to downgrade your server type.