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Billing Questions FAQs

Q1. What are the setup costs for a Virtual Server and when do they begin?

Q2. When are the monthly charges billed?

Q3. How do I pay for my Virtual Server?

Q4. How do international customers pay for a Virtual Server?

Q5. How do I update my billing information?

Q6. What are Blue Reef's payment schedule and terms?

Q7. Who will bill me for the DNS registration?

Q8. How many credit card numbers may I use?

Q9. What if I cancel my account?

Q10. What if I want to upgrade or downgrade to another server type?

 

Q1. What are the setup costs for a Virtual Server and when do they begin?

    Servers A, B, and C each have a $50 setup fee, as do our Solaris Servers. Server M has a $100 setup fee and includes SSL.

    When paying by credit card, the setup fee will automatically be charged to your card when the Server is first setup. When paying by check, order processing begins upon receipt of the setup fee and a deposit equivalent to the cost of one month of service.

 
Q2. When are the monthly charges billed?

    All billings will be made at the first of the month. Prices are subject to change in the future, but are guaranteed through your paid billing period.

 Q3. How do I pay for my Virtual Server?

    Blue Reef STRONGLY recommends that you pay for your Virtual Server with a credit card. Payment with a credit card will ensure that your account is not deactivated due to lost mail or other problems. Please update Blue Reef with your credit card information if you receive a new credit card number and/or expiration date. Problems may arise with your account if your card expires. There is a reactivation charge of $50 for accounts deactivated because of nonpayment. Accounts paid by credit card are charged monthly. Blue Reef accepts MasterCard, Visa, and Discover.

    For accounts paying by check, a $50 setup fee and an equivalent one-month service deposit must be received at our office before the order will be processed. All invoices are emailed monthly at the beginning of the payment period. Payments are due by the 1st day of the month for which you are being billed. If payment is not received by the 15th day of the month for which you are being billed, your account will be deactivated until payment is received. There is a $50 reactivation charge for accounts deactivated because of nonpayment.

 Q4. How do international customers pay?

    For international orders, you may want to pay for your Virtual Server using an International Money Order.

 Q5. How do I update my billing information?

    You can submit billing information changes to billing@bluereef.net. Please include your Account ID (which you will be given when you order your first Virtual Server) when submitting any billing changes). You may also fax your request to:

    (305) 274-9593
    ATTN: Blue Reef Billing Department.

    If you need to change your credit card number, you will need to fill out a new billing authorization agreement.

 Q6. What are Blue Reef's payment schedule and terms?

    Payment is always due by the first of the month. You will have 15 days of grace time to make payment for your Server. If we do not receive payment by the 15th day, your account will be disabled until you notify us and arrange payment. There will be a $50 fee to reactivate your account.

 Q7. Who will bill me for the DNS registration?

    If you register your domain through Blue Reef (only $15/year), we will bill your for your DNS registration. If you register your domain with a third party, that party will bill you separately for your domain registration fee.

 
Q8. How many credit card numbers may I use?

    Only one credit card number per Customer may be used to charge for services rendered by Blue Reef. A Customer's credit card must cover the entire cost of all accounts.

 Q9. What if I cancel my account?

    The $50 setup fee for a Virtual Server is non-refundable. If a customer cancels within three days of placing an order, there will be no other charges besides the setup fee. After that time, the applicable monthly fees will be charged.

Q10. What if I want to upgrade or downgrade to another server type?

    Simply call us at 305-274-8393. There is no charge to upgrade your server type; however, there is a charge of $50 to downgrade your server type.

SEE ALSO:

Virtual Server Pricing

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