As a customer or potential customer, please review and become familiar with
these Reseller policies. Should you have any specific questions regarding
these policies, please contact
our Service Staff.
- Our Resellers are responsible for collecting
payments from their own customers. Resellers are, in turn,
responsible for payment directly to us for the full amount of their
monthly bill. If a Reseller's customer is delinquent with payment to
the Reseller, the Reseller may request a Server to be disabled until
payment is received.
- The Reseller agrees to pay us a monthly
Service Fee for the services we provide based upon the current Price
Schedule. The Service Fee is billed to you at the beginning
of each month and is due no later than the 20th day of the month in
which the Service Fee is billed. Your first month of service will be
prorated according to the number of days you had an active Server during
the first month. The Service Fee is subject to adjustment, with notice,
according to the current Price Schedule.
- If a Reseller requests termination of a
Server(s), the Service Fee is not prorated for the final
month and the monthly fee is still applicable. Please keep this in mind
as you request a Server to be terminated.
- Any reconciliation requests or disputes
of charges that take place must be taken care of during the current
billing cycle. A Reseller forfeits the right to reconciliation
of charges if the request is more than 60 days past the invoice date
- Should an end-user of a Reseller request to become one of our Resellers,
the end-user is subject to the following:
- A new Reseller (previous end-user) must
order a new Server with a new IP address and pay all
applicable setup fees for the Server(s) and for any additional products
the Server had (i.e. CyberCash, SSL, etc).
- A new Reseller (previous end-user) must order additional Servers
and IP addresses for any other Servers and virtually subhosted accounts
that may be involved, and pay the applicable set up fees as though
the accounts were being set up for the first time, including subhost
- A new Reseller must close any accounts
with their previous Reseller according to the standard
procedure for that particular Reseller. The new Reseller should
ensure that their balance is paid in full to their previous Reseller.
Should the previous Reseller prove that there is an outstanding
balance, the Servers that have been ordered will be placed on hold
until the accounts have been paid in full.