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Reseller Policies

As a customer or potential customer, please review and become familiar with these Reseller policies. Should you have any specific questions regarding these policies, please contact our Service Staff.
  1. Our Resellers are responsible for collecting payments from their own customers. Resellers are, in turn, responsible for payment directly to us for the full amount of their monthly bill. If a Reseller's customer is delinquent with payment to the Reseller, the Reseller may request a Server to be disabled until payment is received.

  2. The Reseller agrees to pay us a monthly Service Fee for the services we provide based upon the current Price Schedule. The Service Fee is billed to you at the beginning of each month and is due no later than the 20th day of the month in which the Service Fee is billed. Your first month of service will be prorated according to the number of days you had an active Server during the first month. The Service Fee is subject to adjustment, with notice, according to the current Price Schedule.

  3. If a Reseller requests termination of a Server(s), the Service Fee is not prorated for the final month and the monthly fee is still applicable. Please keep this in mind as you request a Server to be terminated.

  4. Any reconciliation requests or disputes of charges that take place must be taken care of during the current billing cycle. A Reseller forfeits the right to reconciliation of charges if the request is more than 60 days past the invoice date in question.

  5. Should an end-user of a Reseller request to become one of our Resellers, the end-user is subject to the following:

    1. A new Reseller (previous end-user) must order a new Server with a new IP address and pay all applicable setup fees for the Server(s) and for any additional products the Server had (i.e. CyberCash, SSL, etc).

    2. A new Reseller (previous end-user) must order additional Servers and IP addresses for any other Servers and virtually subhosted accounts that may be involved, and pay the applicable set up fees as though the accounts were being set up for the first time, including subhost charges.

    3. A new Reseller must close any accounts with their previous Reseller according to the standard procedure for that particular Reseller. The new Reseller should ensure that their balance is paid in full to their previous Reseller. Should the previous Reseller prove that there is an outstanding balance, the Servers that have been ordered will be placed on hold until the accounts have been paid in full.
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Reseller Program

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